Information we collect

We collect the details needed to answer requests, prepare quotes, fulfill orders, and provide customer support.

Information you provide directly may include your name, email address, phone number, delivery or pickup details, occasion, budget range, message content, recipient details, billing information, and order preferences.

If you communicate with us by email, phone, form submission, or another direct channel, we may keep a record of that communication so we can respond and maintain accurate order records.

After you approve a quote, payment details are entered on a Stripe-hosted payment page. Menasriam Orchid LLC does not receive or store complete card numbers or card security codes on this website.

How we use your information

We use personal information for practical business purposes tied to your request or order.

We use information to respond to inquiries, prepare quotes, confirm availability, process orders, arrange delivery or pickup, send service communications, provide care guidance, handle refunds or cancellations, prevent fraud, and keep records required for legal, tax, accounting, and dispute-resolution purposes.

If you opt in to non-essential updates, we may use your email address or phone number to send occasional business communications. You can opt out of marketing communications at any time.

Why we are allowed to use it

We use your information only for clear reasons tied to your request, your order, or our business records.

We use order and request information to provide quotes, prepare arrangements, fulfill purchases, and communicate with you.

If you choose to receive optional updates, we use your contact details with your permission. You can opt out of those updates at any time.

We also use limited information to keep the site safe, prevent fraud, improve customer service, and keep required business records.

Cookies and site technologies

Termly manages cookie choices, and you can reopen Cookie Settings at any time.

We use Termly as our consent-management provider. Termly's banner and preference center use browser-level storage to remember choices for this browser. Essential technologies remain enabled because they support the site, security, and consent controls.

Termly groups optional technologies into Performance and Functionality, Analytics and Customization, Advertising, and Social Networking. Optional categories are disabled until permitted in the applicable regional profile. Cloudflare Web Analytics is categorized as Analytics and Customization and remains blocked until that category is allowed. This website currently has no configured advertising pixels, support chat, social widgets, or embedded media.

Use Cookie Settings in the footer to accept, decline, review, or withdraw optional consent. Withdrawing consent blocks future optional activity but may not automatically remove data already stored in your browser; browser controls can be used to remove that data.

We do not currently sell personal information, share it for cross-context behavioral advertising, or run targeted advertising. Termly's sale, sharing, and targeted-advertising settings are disabled for this website.

How we share information

We do not sell personal information. We share it only with service providers and when legally necessary.

We may share information with service providers who help us operate the website, host data, process payments, send communications, manage orders, perform fraud prevention, provide delivery services, or support accounting and legal compliance.

We may disclose information if the law requires it or if it is needed to protect Menasriam Orchid LLC, our customers, or others.

If our business is involved in a merger, acquisition, reorganization, or sale of assets, customer information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

Data retention

We keep information only as long as reasonably needed for orders, support, records, and legal obligations.

Request and contact records are generally kept for as long as needed to respond, provide customer service, and understand the history of the request.

Order, delivery, payment confirmation, refund, tax, and accounting records may be retained for the period required by applicable law and standard business recordkeeping practices.

Termly may retain consent records and browser-level preference data so choices can be applied and demonstrated. Browser data remains until it expires or is cleared, and withdrawing consent may not automatically delete data already stored in the browser.

When information is no longer needed, we delete, de-identify, or archive it in accordance with reasonable business and legal requirements.

Security

We use reasonable safeguards and minimize sensitive data stored by the website.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

After quote approval, payment details are entered on a Stripe-hosted payment page. This website does not receive or store complete card numbers or card security codes. We may receive limited payment confirmation information needed to manage the order.

No website, network, or method of transmission is perfectly secure. Please contact us promptly if you believe information you provided to us may be at risk.

Your privacy choices

You can ask to access, correct, delete, or limit certain uses of your personal information.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about how your personal information is used and shared.

To make a privacy request, contact us at contact@menasriamorchid.com or call +1 (571) 583-5393. We may need to verify your identity before completing certain requests.

Use Cookie Settings in the footer to accept, decline, review, or withdraw optional cookie consent through Termly's preference center.

California privacy notice

California residents can request information about collection, use, disclosure, correction, and deletion.

In the past 12 months, the types of personal information we may have collected include contact details, order details, payment confirmation details, website-use information, and messages you send to us.

We collect this information for the business purposes described in this policy, including responding to requests, fulfilling orders, delivery coordination, customer service, fraud prevention, recordkeeping, and legal compliance.

We do not currently sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. Because those practices are inactive, this website does not present a separate Do Not Sell or Share control. If those practices change, we will update this notice and the consent controls before activating them.

California residents may contact us to request to know, access, correct, or delete eligible personal information, or to ask questions about our privacy practices. We will not discriminate against you for exercising privacy rights.

International visitors

If you visit from outside the United States, your information may be processed in the United States.

Menasriam Orchid LLC is based in Virginia, USA. If you access the website or place a request from outside the United States, your information may be transferred to and processed in the United States and other countries where our service providers operate.

When required, we use reasonable safeguards with service providers that help us operate the website and fulfill orders.

Children's privacy

Our site is not intended for children, and we do not knowingly collect information from children.

The website and services are intended for adults and are not directed to children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Updates to this policy

We may update this policy as our site, services, or legal obligations change.

When we update this Privacy Policy, we will revise the Last updated date and post the new version on this page. Material changes may also be communicated by email or a prominent website notice where appropriate.

Contact

Use the contact details below for privacy questions or rights requests.

Questions about this Privacy Policy or privacy requests can be sent to contact@menasriamorchid.com, by phone at +1 (571) 583-5393, or by mail to 12759 Ashleigh Ct, Fairfax, VA 22030, USA.