Perishable living goods

Orchids are living plants, so returns and cancellations work differently than ordinary retail goods.

Our arrangements include perishable living plants and custom design work. Once plants are prepared, arranged, dispatched, delivered, or picked up, they may not be eligible for ordinary returns because plant condition can change quickly based on handling and environment.

Standard arrangements

Cancel a standard order at least 48 hours before its confirmed delivery or pickup window.

The cancellation cutoff for a listed standard piece is 48 hours before the confirmed delivery or pickup window. A cancellation request received by email or phone before that cutoff qualifies for a full refund.

Within 48 hours of the confirmed delivery or pickup window, materials are treated as reserved and preparation may begin, so the order is no longer cancellable except where required by law or approved by us in writing. If you approve and pay for an order inside that 48-hour window, this shorter, non-cancellable preparation period will be disclosed before payment.

Custom arrangements

The default cancellation cutoff for custom work is seven calendar days before fulfillment.

Unless your written quote gives you a later cutoff, a custom order may be cancelled by email or phone until seven calendar days before the confirmed delivery or pickup window. Before that cutoff, payments are refundable except for a separately identified special-order cost that you expressly approved in writing before we incurred it.

At the seven-day cutoff, custom design work and material reservation begin and any deposit identified in the approved quote becomes non-refundable. The quote will state the deposit amount and any different cutoff before you pay; we do not make an unspecified amount non-refundable.

Damage or order issues

Report damage quickly with photos so we can make it right.

If an arrangement arrives damaged, materially different from the confirmed order, or otherwise not as described, contact us within 24 hours of receipt with photos and a description of the issue. Depending on the situation, we may offer care guidance, replacement, repair, partial refund, full refund, or another reasonable resolution.

Returns and exchanges

Returns are limited because the products are living and perishable.

Returns or exchanges are generally not accepted after delivery or pickup unless the item is damaged, not as described, or we approve the return in writing. If a return is approved, the arrangement must be returned in the condition received and within the timeframe we provide.

Non-refundable situations

Some issues are outside our control after delivery or pickup.

Refunds are generally not available for normal aging of blooms, failure to follow care instructions, exposure to heat or cold after receipt, recipient refusal, incorrect delivery details provided by the customer, delayed recipient pickup, minor natural variations in living plants, or design substitutions of equal or greater value.

How refunds are issued

We review complete requests promptly and initiate approved refunds within two business days.

We normally decide a refund request within three business days after receiving the order details and any reasonably required photos or other information. Once approved, we initiate the refund to the original payment method within two business days and send confirmation.

For payments made through the Stripe-hosted payment page, a refund normally appears on the customer's bank statement about 5-10 business days after initiation, depending on the bank or card issuer. A recently completed payment may instead disappear as a reversal. Bank, issuer, payment-method, or pending-balance delays can take longer and are outside our direct control.

Original delivery or service fees may be non-refundable unless the issue was caused by our error. These timelines do not limit any rights or remedies required by applicable law.

Cancellations by Menasriam Orchid

If we cannot fulfill an order, we will contact you and issue any appropriate refund.

We may cancel an order if materials become unavailable, payment cannot be verified, delivery cannot be safely completed, required information is missing, or the request cannot reasonably be fulfilled. If we cancel an order after payment and you do not accept a substitute, we will initiate a full refund to the original payment method within two business days.

Contact

Reach out as soon as possible if you need a change, cancellation, return, or refund.

To request a change, cancellation, return, exchange, replacement, or refund, email contact@menasriamorchid.com or call +1 (571) 583-5393.