Acceptance of terms

By using the site or placing a request, you agree to these terms.

By visiting the website, submitting a request, approving a quote, placing an order, or purchasing from Menasriam Orchid LLC, you agree to these Terms of Service and the policies linked from this website.

You must be at least 18 years old, or the age of majority where you live, to place an order. If you act on behalf of an organization, you represent that you have authority to bind that organization.

What we provide

We create orchid arrangements, floral gifts, and plant-based decor.

Menasriam Orchid LLC provides living orchid arrangements, floral gifts, plant-based decor, care guidance, local delivery or pickup coordination, and custom design services. Product images, descriptions, and published package prices are provided to help you choose or request an arrangement.

Quotes and custom requests

Custom work is confirmed only after you approve the quote and any required payment terms.

Custom arrangements are quoted individually based on plant availability, stem count, vessel, materials, delivery details, timeline, and design complexity.

A quote is not binding until we confirm it in writing and you approve it. We may decline or adjust requests if materials are unavailable, timing is not feasible, delivery cannot be arranged, or the requested design falls outside our services.

Payments

You authorize the approved order amount, delivery fees, taxes, deposits, and balances when you pay.

Prices are shown in U.S. dollars unless stated otherwise. Published package prices cover the listed scope. Taxes, delivery, approved add-ons, and separately quoted custom work are confirmed before payment.

After you approve a quote, we direct you to a Stripe-hosted payment page. Payment details are entered there, and this website does not receive or store complete card numbers or card security codes. Stripe shows the payment methods available for your customer or transaction, and those methods may vary.

If a payment fails, is reversed, or cannot be verified, we may delay, suspend, or cancel the order.

Availability and substitutions

Living plants vary. We may make thoughtful substitutions while preserving the value and character of the arrangement.

Because arrangements use living plants and seasonal materials, exact blooms, colors, shapes, sizes, vessels, and decorative finishes may vary from photos. If a specific plant, color, or vessel is unavailable, we may substitute an item of equal or greater value while maintaining the overall style and value of the approved order.

Delivery, pickup, and fulfillment

Delivery and pickup details must be accurate and are confirmed before fulfillment.

Delivery or pickup options, eligible destinations, timing, and fees are confirmed before the order is finalized. Some orders may require additional lead time or may be limited by distance, weather, recipient availability, building access, or plant availability.

You are responsible for providing accurate names, phone numbers, delivery addresses, access instructions, and requested timing. Delays, redelivery fees, or failed delivery caused by inaccurate or incomplete information may be the customer's responsibility.

More detail is provided in our Delivery & Fulfillment Policy.

Returns, refunds, and cancellations

Perishable living plants have special cancellation and refund rules.

Returns, refunds, exchanges, and cancellations are governed by our Returns, Refunds & Cancellation Policy. Because orchids and plant materials are perishable living goods, cancellation eligibility depends on order status, preparation, dispatch, delivery, and whether the item is standard or custom.

Care and plant condition

We provide care guidance, but living plants respond differently after delivery.

Care guidance is provided with arrangements where appropriate. Once an arrangement leaves our care, plant health and bloom duration can be affected by light, watering, temperature, humidity, handling, transport, and the recipient's environment. We do not guarantee a specific bloom lifespan after delivery or pickup.

Customer responsibilities

Please provide complete information and inspect your order promptly.

You agree to provide accurate order, contact, delivery, and payment information; respond promptly to quote or delivery questions; inspect the arrangement upon receipt; and follow care instructions.

If there is a problem with an arrangement, contact us within 24 hours of receipt and include photos so we can evaluate the issue.

Intellectual property

Our website, branding, copy, designs, and photos are protected.

The website, brand elements, text, arrangement designs, photography, graphics, and other content are owned by Menasriam Orchid LLC or used with permission. You may not copy, reproduce, scrape, resell, or use our content or branding for commercial purposes without written permission.

Prohibited uses

Use the site lawfully and do not interfere with its operation.

You may not use the website for unlawful, fraudulent, abusive, harmful, or misleading activity; interfere with website security; copy website content without permission; impersonate another person; or use the site in a way that harms Menasriam Orchid LLC or others.

Privacy

Our Privacy Policy explains how we handle personal information.

Personal information submitted through the website, orders, payments, requests, delivery coordination, and customer support is handled according to our Privacy Policy.

Service limits

We work carefully, but the site and services are provided with practical limitations.

We work carefully and communicate clearly, but living plants, supply availability, delivery timing, weather, internet service, and recipient availability can affect an order. We are not responsible for delays or issues caused by events outside our reasonable control.

Responsibility for problems

If something goes wrong, our first goal is to solve the order issue directly.

If there is a problem with an order, contact us promptly so we can review it. Where the law allows, any remedy will be limited to the affected order and may include care guidance, repair, replacement, partial refund, or refund.

Misuse of the site

You are responsible for claims caused by your misuse of the site or violation of these terms.

If your misuse of the website, inaccurate information, unlawful conduct, or violation of another person's rights causes a claim or loss, you may be responsible for the resulting costs.

Resolving concerns

Virginia law applies, and we ask that disputes start with direct communication.

These terms are governed by Virginia law. If you have a concern, please contact us first so we can try to resolve it directly. If we cannot resolve it, disputes may be handled by courts with jurisdiction in Virginia unless applicable law requires another process.

Changes to these terms

We may update these terms and will post the current version here.

We may update these Terms of Service from time to time. The current version will be posted on this page with the Last updated date. Continued use of the website or placing orders after changes are posted means you accept the updated terms.

Contact

Contact us with questions before placing an order if anything is unclear.

Questions about these terms can be sent to contact@menasriamorchid.com, by phone at +1 (571) 583-5393, or by mail to 12759 Ashleigh Ct, Fairfax, VA 22030, USA.